Shipping policy


Last Updated: September 2025

Thank you for shopping with Sakhrani Distillery. This Shipping Policy explains how and where we ship orders, estimated timelines, and your responsibilities as the customer.

Processing & Handling Time

  • Orders are typically processed and dispatched within 3–5 business days after payment confirmation.

  • Processing times may be longer during peak seasons, product launches, or promotional periods.

Shipping Origins & Warehouses

Orders may be shipped from our:

  • Okinawa warehouse (local Okinawa deliveries)

  • Miyazaki warehouse (domestic Japan & mainland shipments)

  • Partner facilities in the EU or Asia (for selected international orders)

We may ship items in a single order separately, depending on stock availability.

Delivery Estimates

Delivery times vary by carrier, destination, and customs clearance. Typical estimates are:

  • Okinawa (local delivery): 1–3 business days

  • Japan mainland (from Miyazaki): 2–5 business days

  • International (EU, Asia, USA): 5–14 business days (depending on customs clearance)

These timelines are estimates only and not guaranteed.

Customs, Duties & Taxes

  • International shipments may be subject to local duties, taxes, or import restrictions.

  • These fees are the customer’s responsibility and are non-refundable.

  • We are not liable for delays, holds, confiscation, or rejection by customs authorities.

Shipping Restrictions

  • Alcohol shipments require the recipient to be of legal drinking age in their jurisdiction. Proof of age and adult signature may be required at delivery.

  • We cannot deliver to P.O. Boxes or military bases that prohibit alcohol shipments.

  • Deliveries to certain remote islands in Japan may incur additional charges or longer delivery times.

Delays & Liability

  • Once dispatched, risk of loss passes to the customer.

  • We are not responsible for delivery delays caused by carriers, customs, or events outside our control, including but not limited to typhoons, extreme weather, strikes, pandemics, or regulatory changes.

Failed Deliveries & Returns

  • If delivery cannot be completed due to absence, refusal, incorrect information, or failed age verification, the order may be returned to us.

  • In such cases, refunds are not provided. Re-delivery may be arranged at the customer’s expense.

Contact

If you have questions about shipping or need support with your order, please contact us:
📧 sabrina@sakhranidistillery.com