All sales are final
As our products are alcoholic beverages, we do not accept returns or exchanges for change of mind, opened bottles, or items purchased in error. Under the Act on Specified Commercial Transactions in Japan, mail-order alcohol sales are not subject to a statutory cooling-off period.

Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the bottle, seal/cork, inner packaging, and outer carton. Once confirmed, we will provide either a refund or replacement for the affected product (subject to stock availability). Items returned without prior approval will not be accepted.

Warehouses & stock allocation
Orders may be shipped from our Okinawa warehouse, our Miyazaki warehouse, or partner facilities in the EU or Asia depending on stock availability. In some cases, items in the same order may be shipped separately. Shipping origin does not affect the prices or delivery terms provided at checkout.

Customs clearance & responsibilities
International shipments may be subject to duties, taxes, or import restrictions. These are the customer’s responsibility. We are not liable for delays, holds, confiscation, or rejection by customs authorities. If a package is refused, seized, or returned due to import regulations, taxes, or failed clearance, we cannot issue a refund.

Delivery responsibility
Once dispatched, risk of loss or damage passes to the customer. We are not responsible for delays, failed delivery attempts, or losses caused by carriers, customs, or local authorities. If delivery cannot be completed due to absence, refusal, or incomplete/inaccurate information, and the order is returned to us, refunds will not be provided. Re-delivery may be arranged at additional cost.

Force majeure (natural events & weather)
We are not responsible for delays, non-delivery, or damages caused by events beyond our reasonable control, including but not limited to typhoons, earthquakes, floods, extreme weather, strikes, wars, pandemics, or changes in import/export regulations.

Refunds
Refunds, where approved, will be processed to your original payment method. Processing times may vary depending on your bank or card provider. Original shipping fees, import duties, and taxes are non-refundable.

International orders
Import duties, taxes, and customs fees are the customer’s responsibility and are non-refundable. In the EU, although distance selling law provides a 14-day withdrawal right, alcoholic beverages and other perishable goods are exempt, and therefore returns cannot be accepted.

Age & compliance
Alcohol deliveries require the recipient to be of legal drinking age and may require an adult signature. We cannot accept returns caused by failed age/identity verification or missed delivery attempts.

Limitation of liability
Our liability is limited strictly to the value of the goods purchased. We are not responsible for indirect, incidental, or consequential damages related to delayed or failed delivery.